FOCUS ON ACCURACY OVER SPEED
One of our most frequent ticket requests is managing the installation of various codes for clients (pixels, Google Tags, header codes, verification meta tags, etc.). For these tickets, the focus should be on achieving first-ticket resolution by installing codes accurately to avoid any potential client frustration or confusion. Since some of these codes require time to verify their functionality, it's crucial to ensure accurate installation from the start to prevent prolonged issues.
Useful general information:
- Download link: Virtual Code Studio
- How to change TextEdit (Mac) to Plain Text: Format Menu > Make Plain Text
- Link to MCP in case of Zenchette outage: MCP
Google Tag (gtag.jx) with or without Event Snippet
If you receive a request to install a Google Tag (GTag, Google Conversion Tag, or just "install this" with a code like below) as the first step you will copy the code provided into a plain text document (TextEdit or Virtual Code Studio work). After this you will copy it from your documentation and place it in MCP in the OPENING BODY TAG HOLE field and save.
Google Tag Example Code Installation Screenshot
<!-- Google tag (gtag.js) -->
<script async src="http://www.googletagmanager.com/gtag/js?id=AW-00000000000"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js' , new Date());
gag('config', 'AW-0000000000');
</script>
If the request also includes an Event Snippet follow the steps above and also complete the following:
- In MCP go to the Advanced Site Settings Tab
- In the Additional Track Code Signup section place BOTH the Google Tag Code and the Event Snippet
- Place the same in the Home Valuation Completion (unless they provided a separate Event Snippet for Home Valuations).
Goolge Tag Example Code Installation Screenshot
<!-- Event snippet for Primepropertiespnw.com Sign up conversion page -->
<script>
gtag('event', 'conversion', {'send_to': 'AW-00000000000/ebr2CL2WwtUZENCOiIM-'});
</script>
My Google Tag isn't Tracking
- If the Google Tag is installed in the Google Meta Verify of MCP and the client states it is not working please move the Google Tag to the Open Body Tag Hole.
- If the Google Tag is not installed in the Additional Track Code Signup and Home Valuation Completion sections of MCP with the Event Snippet it will not track the conversions. Add the Google Tag Code before the Event Snippet in both sections.
Google/Facebook Verification
Meta Tag
You receive the following ticket:
Copy the code into plain text and then copy it into MCP in the "Google Meta Verify" field and save:
TXT Record
You receive the following ticket:
This is a TXT record that needs to be installed in AWS. Navigate to AWS > Route 53 > Hosted zones
Search for the domain (just the domain.com no www.) > Click the domain link.
Option 1: If the domain already has a TXT record with just the domain.com
Click the checkbox next to this record and then Edit Record:
Add the record with "" around it:
Click "Save" and you are done.
Option 2: If they do NOT have a TXT record with just the domain.com
Click "Create Record" button
Record name leave it blank
Record type is TXT
Insert the Value as previously:
Click Create records and you are done!
Add this to the Head of All Pages of My Site
You receive the following ticket:
Copy the code into plain text (TextEdit) and then copy it from there into MCP in the “Google Meta Verify” field and save:
Add "code" to the Head of a Specific Page of My Site
This is not a possibility as MCP applies the Google Meta Verify section across the entire site. They can attempt to add the code to the Source Code of the content page but it may not function as intended. If they want it only on a non-editable page (ex: Advanced Search, EstateIQ, etc) there is not an option to attempt that workaround.
Add Meta/Facebook Pixel
You receive the following ticket:
All you need from this code is this number:
But this number in brackets: [1251305878809305] and place in MCP:
This is all that is needed, the rest of the code doesn’t need to be placed on the site.
Add Follow Up Boss Pixel
Pixel Code example:
<!-- begin Widget Tracker Code -->
<script>
(function(w,i,d,g,e,t){w["WidgetTrackerObject"]=g;(w[g]=w[g]||function()
{(w[g].q=w[g].q||[]).push(arguments);}),(w[g].ds=1*new Date());(e="script"),
(t=d.createElement(e)),(e=d.getElementsByTagName(e)[0]);t.async=1;t.src=i;
e.parentNode.insertBefore(t,e);}) (window,"https://widgetbe.com/agent",document,
"widgetTracker"); window.widgetTracker("create", "WT-ABTYXBPI");
window.widgetTracker("send", "pageview");
</script>
<!-- end Widget Tracker Code -->
Copy the code into plain text and then copy it into MCP in the "Google Meta Verify" field and save:
Kevin / VanityGeeks
You receive the following ticket:
1. “DISABLE DEFERRED STYLES SITEWIDE” ?
- MCP > Advanced Template Options >Enable Deferred Css > Set to “False”
2. “Make sure “Status” will be included on Prop Listings Quick Details and Prop Listings Full Details for the site”
- MCP > Board Settings > Prop Listings Quick Details & Prop Listings Full Details need to have “status” in them (make sure not to add any spaces in this fields it will break things)
3. “Replace EVERYTHING inside Google Meta Verify box with the following code:”
- Do this exactly. If the client has Google tags in this box move them to the “Opening Body Tag Hole”
4. Replace EVERYTHING inside Closing Body Tag Hole box with the following code:
- Do this exactly. If you remove anything in this process send it to Kevin in the ticket to so that there is record of the code removed.
Why is There a Random Code on the Client Site?
You receive the following ticket:
Looks easy enough, YAY! So you get to copy/pasting… highlight, copy, click, paste, highlight, click, paste, zoom, zoom, zoom, yay another ticket out of the queue! :tada:
But wait! They call back back and there is random code on every page on their site:
If you look at the original ticket a little closer you’ll notice this line of code has no opening bracket:
The client didn’t send the code wrong or copy it into their email incorrectly its just the way the ticket formatted in ZenDesk.
- Click the down error next to the envelope in the ticket > View original email
The pop up window will show the whole code:
Copy this into plain text in TextEdit and then copy/paste from there into the appropriate MCP location.
Bing Tracking (Philip)
You receive the following ticket:
Just simply put this code into MCP > Advanced Site Settings > Additional Tracking Code Signup:
Bing Tracking (Two Codes)
You receive the following ticket that has two codes for Bing tracking:
Internal support doc: Bing Conversion Code
- Remove the </script> from the first code (UET) and the <script> from the second code (event tag) and combine them:
2. Put this code into MCP > Advanced Site Settings > Additional Tracking Code Signup
- This will track conversions but they will not see the code in the <head> of the site.