On Tuesday, February 1st, 2022 customers will be notified of an upcoming price increase. The announcement on 2/1/22 gives customers 1 month to extend their contract. We are telling customers that the deadline to sign the contract is the end of February 2022. However, we will be accepting contract renewals until 3/31/2022.
If a customers chooses to extend their contract, here is what they get:
- $249/month (inclusive of tools) for 2 users. Additional users are $25/month
- All contract extensions have an end date of 2/28/2023
- Contracts do not stack. Whether a client is in or out of contract currently, they can only extend through 2/28/2023.
Customer FAQs/Complaints & Responses
You guys billed me for the wrong amount/why did my bill go up?
You raised my price but I’m still in contract!
How can I keep my existing price/plan?
I want to cancel if you raise my price (Previously on Per User Plans)
I want to cancel if you raise my price (Previously on Grandfathered/Graduated Plans)
I want to cancel when my contract is up
Important Dates
February 1, 2022
- Price is increased to $299 for all new customers.
- Communications are sent to existing customers.
March 31, 2022
- Last day to extend $249 price by signing a new contract.
February 28, 2023
- Last day of any renewed contract at $249. Any invoice after this date will be on the new pricing.