How to: Use Zendesk

Pending = Waiting on response.

Open = Active, Currently being worked on/Needs to be worked on.

Solved = Done, not expecting a response.

Public Reply = Email sent to customer.

Internal = Note only we can see.

Do not initiate an email from Zendesk. Zendesk is not a regular email client so it will not send. If you need to start an email, use realgeeks.help@gmail.com. If you do not have access to this yet, please let someone know.