If there is a user with two accounts, you can merge the accounts.
Here is the link for the merge tool:
https://accounts.realgeeks.com/a/user/merge_users
There is also a "Merge Tool" section in the top right of https://accounts.realgeeks.com/ you can click on too.
Recommended: opening two windows
1. https://accounts.realgeeks.com/a/user/merge_users
2. https://accounts.realgeeks.com > for searching Locutus id
- To find the locutus ids, search by the agent's name and click into their account
- You will see their Locutus id on the right hand side
- Add the Locutus IDs to the box
- Click outside of the box to see the green outline of the Locutus ID
- Press Return once you've entered all the Locutus IDs
- Drag all the correct information to the Name And Email (Verify with client which email he/she would like to use)
- Drag the Credit Card Icon to grab the correct Credit Card Information (only site owners will have credit card information)
- Merge the users!
Things to Note:
Double check to make sure you're not merging two different agent's accounts. Always verify the emails and websites associated with the accounts.
Sometimes they will also need to refresh their cache to clear the old information.