Twilio A2P 10DLC How to Provision Toll Free Numbers

Overview

As of January 2024, toll free numbers (TFNs) are no longer available for clients to select when choosing a texting number in the CRM. This is because they tend to have lower delivery rates than local numbers, and they are subject to a similar registration process which means they are no longer functional immediately after being added to a client’s CRM. However, we may need to provide a client with a TFN if they are ineligible for local number registration. Because of their disadvantages, TFNs should only be provided as a workaround if it has been determined that a successful local number registration is not possible for the client.

Since Twilio only allows Sole Proprietor registrations for clients based out of the United States or Canada, any clients outside of the US and CA (including US and CA territories) will need to be assigned a TFN. This article will detail the steps for adding a TFN to a client’s Twilio subaccount and how to start the registration process for the TFN.

Add the TFN in Twilio

1. Find the client’s subaccount by searching the client’s UUID in Twilio’s subaccount . In the subaccount, go to Develop > Phone Numbers > Manage > Active Numbers. On this page, click the Buy a Number button at the top right.

search page

2. Expand the Advanced Search section and set the Number Type to Toll-Free only. Use the Search button to see the list of available TFNs.

3. Click the Buy button next to one of the toll free numbers.

4. To reserve the number, scroll down and check the box and click Buy.

5. Scroll down again and click Verify this Toll-Free Number to continue with preparing the TFN for use.

Submit TFN Verification

1. Provide the client’s business contact information. You can often find this information in the profile information on a client’s accounts.realgeeks.com page.

2. Provide the client’s business address. If the client submitted an A2P registration form, you may be able to find the address in their submission data in Echelon.

3. Fill in each field according to the following template. Replace any instance of SITE with the client’s domain.

Estimated monthly volume:

1,000

Messaging use case categories:

Marketing

Use case description:

This campaign is for communication between home buyers/sellers and real estate agents. Home buyers/sellers register on the website and opt-in to receive text messages regarding the purchase or sale of a home. Opt-in is self-service and occurs at the time of sign-up on SITE. More details in Terms of Use SITE/rg-terms and Privacy Policy SITE/rg-privacy.

E-mail for notifications:

a2p-registration@realgeeks.com

Opt-in type:

Web Form

Proof of consent (opt-in) collected:

[This should be a link to a screenshot of the client’s sign up form, showing the opt in language at the bottom of the form. Upload the screenshot of the sign up form to your test website, and provide the link to the screenshot in this field. Below is an example of what the screenshot should look like.]

Sample message:

Hi FirstName this is Robin with SITE and I noticed you were looking at some homes online. Reply STOP to unsubscribe. Are you looking to make a move in the next few months or just browsing?

Additional information:

See our privacy policy here SITE/rg-privacy

Here’s an example of what Step 3 should look like when filled out in full.

4. Once you submit the information for verification, the toll free number that you selected will have a label that says Toll-Free Verification in Progress. If the verification is rejected, it will say Toll Free Verification Rejected. Once the verification has been approved, there will be no label regarding the verification status, as seen in the below screenshot.

5. Once the TFN has been verified, it will not automatically be added to the CRM. Ping Escalations with the phone number that needs to be added to the client’s CRM and they will add the TFN to the CRM manually.

Twilio A2P 10DLC How to Provision Toll Free Numbers

Overview

Add the TFN in Twilio

Submit TFN Verification

Further Reading