Ticket Priority
Ticket Priority
Urgent Priority - These topics should be done as soon as possible. These are issues that prevent the client from conducting business.
High Priority - These are issues that make it difficult for our client to perform their job.
Normal Priority - Remaining Tickets.
Here's a general breakdown:
Urgent Priority
Voicemails / Outbound
Pushing Live (**ASSIGN THESE TO ONBOARDING**)
Billing Issues
Site Down
MX Records or issues causing domain email to be down.
Missing Leads
Can't log in
eBlast Issues
Board Wide MLS issues/YAML issues
All Cancel Requests/U-Turn
High Priority
Reactivate Websites
Verification Codes
Conversion Codes
FB Pixel
Domain Change
Lost Password
CRM Issues
FB Ad Tool
Delivery Issues
24 Hour Turnaround
Angry Clients
Facebook Questions
Missing Properties
Normal Priority
Form Changes - YAML
Style Changes - Website
Working with MLS Data
Schedule Kickoff Calls
U-Turn Forward
(Updated 6/18/20)
All Cancel and U-turn items are grouped together now.