This will be our first phase of topics that should be escalated to Swarm.
Remember that ALL Tickets must include notes, not just what is being escalated.
Leadrouter Issues:
Perform basic troubleshooting for supported integration and run a test lead through the scenario. Escalate anything that doesn’t fix.
Property Update Issues:
Email deliverability - Confirm and Escalate.
Listings Missing from Criteria - Confirm and send to Board Support Escalation.
Facebook Tool:
Steve is still our FB Guru. He’ll have a lot more time to do training, but he can just take over the ticket if he needs to. This will evolve to have a hard cut-off of responsibilities when we get that figured out.
Drip Issues:
Confirm deliverability issues - Escalate.
Mobile Apps:
Coming Soon. To Do: Improve Troubleshooting Documentation. Create App Features Guide of current and road mapped features.
Lead Imports:
Guidelines coming soon. Please don't hesitate to reach out to CSE for help.
YAMLs:
Guidelines coming soon. Please don't hesitate to reach out to CSE for help.