If the client goes to leads.realgeeks.com/logout, they will be taken them to a sign in page.
They can press the "Forgot your password" button, enter their sign in email, and they will be emailed directions for resetting their password.
Can't I just reset it for them?
If you're talking to the client over the phone you must receive a confirmation email from the email address associated with the clients account before we can reset it for them.
Got the email from their email address, now what?
do the thing!