The client's MX records will need to be added via MCP. Here are the instructions on how to add MX records.
Adding MX Records
**Make Sure to Add in MX Records before taking the client's website live. Without these records, their email will go down as soon as they add Real Geeks nameservers.**
- To add MX records, first, you will need to head into the MCP for that individual client. There is an MCP button in Zendesk within the client's profile on the right-hand side. If you click that it will take into their MCP profile.
- Once you're in MCP, you will want to head to Server Settings.
- Within Server Settings, you will then scroll down to DNS Records. From here, you can select the appropriate MX Records to add on for the client. If the client has MX records that are not listed, then they will need to be added via AWS. You will need to get the appropriate MX records from the client first, then add them within AWS. If you are unsure how to do that, please contact your Team Lead for assistance.
- Once you have selected the appropriate MX records hit Save at the bottom of the page.
- After hitting save, you will be taken back to the Common Settings. From here, you will need to Copy the domain name of the client and hit the Home button up on the top left.
- On the Home screen, Paste in your domain name in the Search Box and hit Search. Next, select the Checkbox next to the Domain Name.
- With the Doman checked, go to the Action drop-down and select Syncdns SSL. Then hit GO!
- From there, you should be good to go!
- However, you may run into a conflict, if MX records have already been added. Select Keep Existing if the MX records are the Exact Same. If the MX records are different, select Apply New.