Mojo

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Mojo Dialer

The Lead Manager can now be configured to send leads to your calling groups in Mojo Dialer.

Setup

You can set set up the integration from the third party settings page Each agent in your lead manager must set this up themselves in order to send leads to their calling groups.

Sending Leads from Real Geeks to Mojo

Once Mojo Dialer is set up as destination for your leads you will see a new button at the top of the leads list called “Send to…” This functions like any other bulk action on the list. (Note: The "Send to" button will only appear if they have mojo or dotloop integrated)

After selecting which leads you'll be presented with some options. Select “Mojo” and then choose your Mojo “Calling Group”

Mojo is a manual destination, which means leads are not sent to Mojo automatically as they are saved in the Lead Manager, agents need to manually pick which leads they want and send.

Updates in the Lead Manager are not sent to Mojo but updates in Mojo are sent back to the Lead Manager. They are working on receiving updates from the Lead Manager. Mojo also embed in the lead detail page of the Lead Manager on the contact details page.

Every time a call is finished in Mojo an activity will be recorded in the Lead Manager:

Sending Leads from Mojo to Real Geeks

If a contact is created in Mojo it's also possible to send to Real Geeks.

On the contact form in Mojo click Actions on the top left corner.

Click Send to RealGeeks

Now the lead was created in Real Geeks. The lead details from your Lead Manager are not visible in the right panel of the contact form

Notes

- add notes here

Support FAQ

Calling Groups are not showing up in the dialog when sending leads to Mojo

Could be just that our cache is outdated, we make a request to Mojo to have that list and cache it for up to 45min.

You can clear that cache by:

1. Go the Lead Manager and make sure you are within that company
2. Visit the url: https://leads.realgeeks.com/preferences/manual_destinations/connected?destination=Mojo%20Dialer

You should see a confirmation message: "You can now send leads from the Lead Manager to Mojo Dialer"

Leads not being sent to Mojo

Things to check:

1. Make sure all leads being sent are assigned to the user sending them. And that user has the integration with Mojo
2. Search the logs leadrouter-distributor-prod for the lead unique identifier. Here is an example error where the authentication is failing and they need to delete then reconnect with mojo:

2017/10/11 19:50:03 distributor/mojo: Failed no retry Owner:v3.90ed2bb5-3338-4de2-8f34-56fae150268c,38376 Action:created Destinations:mojo-zrmr1603 Lead{ID:319f2c1f0af34bc7b1a4b258e2e1797e, Email:Levy_janet@yahoo.com, Role:Buyer, Phone:9178424283, FName:Janet, LName:Levy, CustomFields:group_id, Source:Past Client, Activities:created,note,was_assigned(user=38376)} (mojo: Invalid access_token) to

RealGeeks Iframe not appearing in Mojo: 

Please make sure that the client is logged into to Real Geeks on their browser, as it will not appear if they are not logged in.  

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