What is Instant Live?
Instant Live is a project that gives us the opportunity to purchase domains at Point of Sale for our clients to use with their Real Geeks platform. Long gone are the days of teaching our customers how to navigate a domain registrar.
One of the biggest hurdles we have to overcome through onboarding a new client is to help them take their website live. With Instant Live, new clients who choose to have us purchase a domain for them to use will automatically have their website taken live shortly after purchase. This allows our customers to hit the ground running!
How does Instant Live work?
When customers enter a domain we check if the domain is “available” and prompt the user to continue with us purchasing the domain. We still allow them an option to bring their own domain if preferred.
Here is how the sign-up form looks when an entered domain is available for purchase.
Here is how the sign-up form looks when an entered domain is not available for purchase. Customers can then check the "I already own this domain" box to proceed with signing up with their own domain.
What are the limitations on domains we will buy?
- Instant Live only supports .com, .net, & .org TLDs (top level domains)
- Instant Live is only available for domains for sale by registrar (not third party resale)
- Instant Live is only available for domains under $100/year base price
What if the new customer doesn't know what domain they want to use?
- If a customer is uncertain what domain to use we recommend still selecting one that could reasonably be used for business at point of sale. Examples include firstNameLastNameRealEstate.com, firstNameLastNameHomes.com, etc.
- If a customer is uncertain what domain to use we will offer to buy a different domain for their use during onboarding. This is a one time offer, so at most we will purchase two (2) domains for a customer. One at POS, one afterwards.
What if a customer leaving Real Geeks wants to bring the domain we purchase with them?
- Domains purchased through Instant Live are owned by Real Geeks. We offer a domain transfer upon leaving Real Geeks under the following conditions:
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- The customer must pay Real Geeks a $50 domain transfer fee
- The customer must be in good standing on their account and pay applicable early termination fees if still within their commitment.
- The customer became a client at minimum 60 days ago. This is the minimum domain ownership time period for ICANN to allow for domain transference
- The customer must request the domain transfer within 30 days of their cancelation date.
- The customer must provide us with their GoDaddy email address and customer number (Other registrars are significantly more complicated to transfer to)