Here is an example answer (beautifully written by Paul):
Sometimes the valuation tool doesn't always provide us with a valuation. When this happens, you would need to follow up with the client with the valuation information.
Our sold data comes for the valuation tool comes from a 3rd party vendor named Black Knight.
While I agree that having this data be 100% accurate would be great, the real purpose of the tool is to get seller lead conversions. The seller valuation tool is really meant to work as a 'starting point' to gauge interest for potential clients. It can even be used as a talking point with seller leads regarding the automated valuation tool and how it isn't 100% accurate and you can explain the 'confidence rating' system to them, but ultimately advise that you, as a realtor, could provide them with a more accurate valuation using your expertise in the market and start building relationships with the leads.
Let us know if you have any questions.