Help Resources for the Support Team
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      Handling Feature Requests

      Sample replies when a customer requests a new feature:

      • OK, I'll make a note that you requested that.
      • This could be something worth looking into in the future.
      • Yeah, that would also be a neat feature to add. We might take a look at that in the future, I can definitely see the value.
      • I think it would be cool too, and certainly wouldn't rule out adding that in the future.
      • This may be something we offer in the future, but at the present time, no.

      Sample replies NOT to give when a customer requests a new feature:

      • Best Suggestion Evar! We will get this done IMMEDIATELY.
      • Your suggestion is stupid, go away.