In the Real Geeks System, there are two kinds of Agent IDs:
- The Agent ID used to identify the CRM user account for each agent/lender/admin or site owner
- The Agent ID used to identify the properties assigned to an agent from the MLS Board
There are also a couple of types of Office IDs for MLS properties, we will discuss those further down.
Agent ID for CRM User
Each CRM user has an Agent ID that is used to track their activity in the CRM. This can be used to help figure out who is responsible for deleting leads and some bulk actions. You can find the ID by going to the agent's profile in the CRM and then checking the URL. The slug will include the Agent ID:
MLS Agent ID and Office ID
For properties sent over the IDX feed from the MLS board, each one will have an Agent ID and Office ID to identify who the agent or office is that is handling that property.
For use on the Real Geeks site, this is used to limit the display of properties on the home page, area page, content page, or agent landing page to just the properties that have that ID.
When someone sets up the property display search options on a page, they can open each ID box to search within it for their agent or office ID.
There are two types of ID for Agent and Office, so when in the property display search options, you will see four ID options in total:
- Agent ID
- Selling Agent ID
- Office ID
- Selling Office ID
The selling IDs are for any properties with the, you guessed it, Sold status. The other two IDs display all the Active status properties.
*You cannot have sold and active properties on the same page* So they would need to either use the Agent ID/Office ID or the Selling version.
You can use both agent and office IDs so long as you use just the active together, or the sold together. This would work the same as combining any other choices in the property search, so any listings displaying would have to have both the chosen Agent ID and Office ID.
So if you try and select an Office ID and Agent ID together and get 0 results, there are no property overlaps.
Something to note when searching for an ID: each of these options contains all the IDs for that MLS board, so every agent that is active on that board is listed. To make it easier to search, it's recommended that clients use a Cmnd + F or Cntrl + F to use a type search box.
What if the ID isn't there? (these are not the IDs you are looking for)
Sometimes agents will call in and say they are trying to use the Agent ID field, and they can't find theirs in there, or they have but are still missing a listing. Your next two steps will be
- Ask for an MLS number of an active listing for them
- Use Iterm to debug the listing and see what Agent ID is attached.
*If you do not have access to debug a listing, reach out to either one of the support team leads, or an escalation team member with the MLS ID and the Board Number for the MLS board that the client is on, and they can help you debug the listing*
We often see a property that has a unique ID sent over to us, that is not the same as the expected ID that is in the MLS, when we see this the ID is about a 20-digit number. This is done for "reasons" by the MLS board related to us being an IDX vendor.